Shipping Insurance Policy

1. Introduction

Caviani Furniture Store (“the Store”) is committed to ensuring that your purchase arrives safely and in excellent condition. To protect both the Store and its customers, we offer shipping insurance coverage subject to the terms and conditions set forth in this policy. By accepting delivery of your order, you agree to comply with the terms of this Shipping Insurance Policy.

2. Coverage

2.1 What Is Covered

• Physical Damage During Transit: The insurance covers damages incurred during shipping that affect the integrity, functionality, or aesthetic quality of the furniture.
• Loss in Transit: In the event that an item is lost during shipping, coverage may apply as detailed in the terms below.

2.2 Coverage Limitations

• Exclusions: Damage resulting from improper handling after delivery, customer misuse, or pre-existing conditions not caused by transit is not covered.
• Deductibles: 30% Deductibles are required for orders outside California

3. Customer Responsibilities

3.1 Inspection Upon Delivery

• Immediate Inspection: Customers must inspect all items upon delivery. It is the customer’s responsibility to verify the condition of the furniture before signing any delivery confirmation.
• Refusal of Delivery: If damage is noted at the time of delivery, the customer should refuse delivery and notify the shipping carrier immediately, and then contact the Store as outlined in Section 4.

3.2 Reporting Damage

• Timeframe for Reporting: Any damage or loss must be reported to the Store within 48 hours of delivery. Failure to notify the Store within this timeframe may result in a denial of the claim.
• Method of Reporting: Customers should report damage via our dedicated claims hotline at 949-426-5212 or email contact@Caviani.com. Reports should include:
  • Order number and purchase date
  • Detailed description of the damage or loss
  • Photographic evidence (or video, if applicable) of the damage
  • Delivery confirmation documents

4. Claims Process

4.1 Filing a Claim

• Initiation: To initiate a claim, the customer must submit a written notice of claim along with all required documentation as specified in Section 3.2.
• Review Period: Once a claim is submitted, the Store will review the claim and may request additional information or documentation. The review period is estimated to be no longer than 14 business days.

4.2 Determination and Resolution

• Assessment: The Store reserves the right to inspect the returned items (if applicable) and assess the extent of the damage. An independent assessor may be appointed at the Store’s discretion.
• Resolution: If the claim is approved, the customer will be offered a repair, replacement, or refund based on the extent of the damage and the specifics of the coverage.

4.3 Fraud Prevention and Penalties

• Certification of Accuracy: By filing a claim, the customer certifies that all information provided is true and accurate to the best of their knowledge.
• Fraudulent Claims: Any attempt to submit a fraudulent claim, including but not limited to misrepresentation or intentional damage, will result in immediate denial of the claim and may lead to further legal action. The Store reserves the right to report fraudulent activities to appropriate authorities.
• Investigation Rights: The Store reserves the right to investigate any claim it deems suspicious and to request additional documentation or information as needed.

5. Limitations of Liability

• Extent of Liability: The Store’s liability under this insurance policy is limited to the value of the damaged or lost item(s) as invoiced at the time of purchase.
• Third-Party Carriers: The Store is not liable for any delays, mishandling, or errors committed by third-party shipping carriers. Customers should also refer to the carrier’s policies regarding claims and liability.

6. Amendments and Policy Modifications

The Store reserves the right to amend, modify, or terminate this Shipping Insurance Policy at any time without prior notice. Any changes will be posted on the Store’s website and, if appropriate, communicated directly to affected customers. Continued use of the shipping service after any such modifications constitutes acceptance of the updated terms.

7. Dispute Resolution

Any disputes arising out of or related to this policy shall be resolved in accordance with the dispute resolution procedures set forth by the Store, which may include mediation or arbitration, as agreed upon by both parties. This policy is governed by the laws of [Insert Jurisdiction].

8. Acknowledgment

By accepting delivery of your order from Caviani Furniture Store, you acknowledge that you have read, understood, and agree to the terms and conditions of this Shipping Insurance Policy.

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For Questions or Assistance:
Please contact our Customer Service Department at 949-426-5212 or contact@caviani.com 

This document serves as the official Shipping Insurance Policy for Caviani Furniture Store and supersedes any prior communications or representations regarding shipping coverage.