Customer Service (949) 777-6861
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Customer Service (949) 777-6861
Thank you for choosing Caviani Furniture Store. Our goal is to provide exceptional service while protecting the integrity of our business. Please review the following terms carefully before placing your order.
By placing an order on Caviani.com, you acknowledge that you have read, understood, and agree to the following terms and conditions.
For all questions, claims, or requests, please contact us:
Email (Required for Claims): Contact@Caviani.com
Phone: (949) 777-6861
Standard orders may be canceled within 24 hours of purchase for a full refund, provided the order has not entered processing, production, or shipment.
Once an order has entered processing, production, or shipment, approved cancellations may be subject to a 25% restocking fee plus any shipping or handling charges already incurred.
Custom, special-order, made-to-order, and pre-order items are non-cancellable and non-refundable.
Caviani Furniture Store reserves the right to cancel any order due to pricing errors, inventory shortages, payment verification issues, suspected fraud, or other operational reasons. If Caviani cancels an order before shipment, a full refund will be issued.
Returns are accepted within 30 days of delivery only if:
The item has never been assembled
The item has never been used
The item remains in brand-new condition
The item is returned in its original unopened packaging with all parts, hardware, manuals, and accessories.
Returns are subject to:
25% restocking fee
Customer is responsible for all return shipping costs
Original shipping, white-glove delivery, assembly, expedited shipping, and other service fees are non-refundable once performed.
ASSEMBLED FURNITURE IS FINAL SALE.
Furniture that has been assembled, partially assembled, installed, modified, or had its original packaging removed is NOT eligible for return or refund under any circumstances except where required by applicable law.
The following items cannot be returned:
Any assembled furniture
Any item without original packaging
Mattresses
Bedding
Pillows
Custom or made-to-order products
Clearance items marked Final Sale
Special-order merchandise
Customers MUST inspect all merchandise immediately upon delivery.
Any shipping damage, concealed damage, missing parts, manufacturing defects, or incorrect items must be reported within 24 hours of delivery.
Claims are accepted ONLY by email sent to:
The email must include:
Order number
Description of the issue
Clear photographs of:
Product damage
Shipping carton
Packaging materials
Shipping label
Claims submitted after 24 hours may be denied.
Failure to inspect merchandise promptly or failure to report damage within the required time may result in denial of replacement, repair, or refund to the fullest extent permitted by applicable law.
If approved:
Replacement parts will be provided at no charge, subject to manufacturer availability.
Lead times vary.
Standard shipping is included.
Expedited shipping is available for an additional charge.
If replacement parts are permanently unavailable, Caviani may, at its sole discretion, repair, replace, or refund the affected item.
Once an order has been delivered to the shipping address provided by the customer and delivery has been confirmed by the carrier or delivery service, responsibility for the merchandise transfers to the customer to the fullest extent permitted by applicable law.
Customers may purchase optional shipping insurance during checkout where available.
If shipping insurance is declined or not purchased:
Caviani Furniture Store is not responsible for loss, theft, porch piracy, or damage occurring after confirmed delivery, except where liability cannot legally be disclaimed under applicable law.
Claims for lost or stolen packages after confirmed delivery must be filed directly with the shipping carrier or applicable insurance provider.
Caviani may assist with documentation but is not obligated to replace or refund uninsured orders after confirmed delivery.
If Caviani ships the wrong product or a product with a verified manufacturing defect:
Caviani will repair, replace, or refund the item at its discretion.
Claims must be submitted within 24 hours by email.
Items showing customer abuse, misuse, improper assembly, modifications, or accidental damage are not covered.
Product colors may vary due to:
Screen settings
Lighting
Photography
Natural material variations
Natural wood grain, marble veining, leather markings, distressing, texture, fabric dye lots, and finish variations are normal characteristics and are not defects.
Returns based solely on these natural variations are subject to the standard return policy.
Manufacturer dimensions are approximate.
Minor manufacturing variances of up to approximately 5% do not constitute defects.
Customers are solely responsible for verifying that products will fit through doorways, staircases, elevators, hallways, and into the intended room before ordering.
Returns due to size or access issues remain subject to the standard return policy.
Lifestyle photographs may include decorative accessories or multiple products not included in the purchase.
Customers are responsible for reviewing the product title, specifications, dimensions, and description before placing an order.
Customers must ensure safe delivery access.
If delivery cannot be completed because of inaccessible entryways, staircases, elevators, pets, customer absence, or other site conditions, additional delivery, storage, or return freight charges may apply.
Customers agree to contact Caviani Furniture Store before initiating a payment dispute whenever possible so that we have an opportunity to resolve the issue.
If a chargeback or payment dispute is initiated, Caviani reserves the right to provide all supporting documentation, including order confirmations, invoices, photographs, emails, tracking information, delivery confirmations, signed delivery receipts, inspection records, and other relevant evidence.
Fraudulent or bad-faith disputes may be pursued through all remedies available under applicable law, including recovery of merchandise, collection costs, attorney's fees where permitted, and other lawful damages.
To the fullest extent permitted by California law, Caviani Furniture Store's liability is limited to the purchase price of the affected merchandise.
Caviani shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of use, inconvenience, or delays beyond its reasonable control.
Nothing in this policy limits any rights that cannot legally be waived under applicable law.
Caviani Furniture Store reserves the right to modify this policy at any time without prior notice. The policy in effect on the date an order is placed will govern that purchase.
For assistance, please contact:
(949) 777-6861
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