Customer Service (949) 777-6861
- Choosing a selection results in a full page refresh.
Customer Service (949) 777-6861
All orders are shipped exclusively by small parcel carriers (UPS, FedEx, USPS, or similar) or by freight carriers.
We currently ship only within the contiguous United States. Shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. Territories, or international destinations unless specifically approved in writing.
Deliveries to remote areas, gated communities, islands, rural locations, locations with truck restrictions, limited bridge clearance, or other difficult-to-access destinations may require additional shipping charges. Any additional charges will be communicated to the customer before shipment.
If a shipment is refused for any reason other than verified shipping damage, the customer is responsible for all outbound shipping charges, return shipping charges, storage fees, carrier charges, and a restocking fee of up to 25% of the purchase price.
Freight carriers generally deliver Monday through Friday between 8:00 AM and 5:00 PM. Delivery dates and times are determined solely by the carrier and are estimates only.
Missed delivery appointments, failed delivery attempts, or requests for re-delivery are the customer's responsibility and any additional carrier charges will be billed to the customer.
Estimated processing and delivery times are estimates only and are not guaranteed.
Preparation for shipment generally requires 1-5 business days.
Estimated delivery times:
Actual delivery times may vary due to:
Caviani Furniture Store shall not be liable for delays caused by manufacturers, freight carriers, shipping companies, suppliers, acts of God, or circumstances outside our control.
Delivery delays do not constitute grounds for cancellation, refusal of delivery, chargebacks, compensation, reimbursement, or consequential damages.
All custom, made-to-order, personalized, pre-order, and special-order products are final sale.
Once production has begun or an order has been submitted to the manufacturer, the order cannot be canceled, modified, exchanged, or refunded.
All deposits and payments made toward custom, made-to-order, special-order, or pre-order merchandise are non-refundable under all circumstances, including manufacturing delays, shipping delays, customer relocation, change of preference, project cancellation, or any reason unrelated to Caviani Furniture Store's failure to deliver the product.
Estimated production and delivery dates are estimates only and are not guaranteed.
Orders shipped to an address different from the billing address may require identity verification and additional fraud screening.
Additional processing time may be required.
Caviani Furniture Store reserves the right to delay shipment until verification is completed.
Tracking information will be emailed once available.
Customers are responsible for monitoring tracking updates and making themselves available to receive delivery.
Failure to respond to the freight carrier may result in storage fees, return shipping fees, and additional delivery charges.
Local delivery is curbside delivery unless a higher level of service has been purchased.
Estimated delivery is generally 5-14 business days.
An adult (18 years or older) must be present.
A valid government-issued photo ID and signature are required.
Inside delivery includes placement of the merchandise inside the first accessible room only.
Assembly, installation, debris removal, wall mounting, electrical connection, plumbing, and moving existing furniture are not included.
Delivery personnel are not required to carry items upstairs, through unsafe pathways, or into locations that may cause injury or property damage.
Oversized or unusually heavy items may require additional fees.
Large furniture ships via freight.
The freight carrier will contact the customer to schedule delivery.
Delivery windows are estimates only.
Customers are responsible for providing adequate personnel to move products inside the residence if curbside delivery is selected.
Liftgate service, inside delivery, stair carries, and white glove services are only included if specifically purchased.
Additional charges relating to:
shall be the sole responsibility of the customer.
The customer, or the customer's designated representative, must inspect every package before signing the carrier's delivery receipt.
Any visible damage including:
must be clearly written on the delivery receipt before signing.
Signing a delivery receipt without noting visible damage constitutes acknowledgment that the shipment was received in acceptable condition.
Customers who authorize another individual (family member, contractor, designer, property manager, friend, etc.) to accept delivery agree that such person's inspection and signature are legally binding upon the customer.
ALL claims for damaged, missing, lost, misdelivered, or stolen shipments must be reported by EMAIL ONLY to:
within 24 hours of the recorded delivery date or delivery attempt.
Claims submitted by telephone, voicemail, text message, social media, or after the 24-hour reporting period may be denied.
The customer must provide:
Failure to submit complete documentation within the required time may result in denial of the claim.
Caviani Furniture Store strongly recommends purchasing optional shipping insurance whenever available.
If the customer declines or does not purchase available shipping insurance, the customer assumes the risk of loss, theft, disappearance, freight damage, carrier mishandling, porch theft, weather-related damage after delivery, or other shipping-related losses to the fullest extent permitted by applicable law.
To the fullest extent permitted by law, Caviani Furniture Store shall not be responsible for carrier-caused loss, theft, freight damage, delayed delivery, misdelivery, or missing packages when optional shipping insurance was declined or not purchased.
Where required by applicable law, Caviani Furniture Store's responsibility shall not exceed the remedies available under the carrier's published terms and applicable law.
If shipping insurance was purchased, all claims remain subject to the insurer's terms, investigation, approval, exclusions, documentation requirements, and claim deadlines.
Caviani Furniture Store cannot guarantee claim approval by any insurance provider or shipping carrier.
Missed appointments may result in:
These charges are the customer's responsibility.
Storage fees typically range from $25-$75 per day.
Re-delivery fees generally range from $100-$450.
Returned freight may incur charges substantially higher depending on shipment size and destination.
Orders containing multiple items may arrive separately.
Separate deliveries do not constitute partial fulfillment or breach of contract.
All products are subject to inventory availability.
Occasionally inventory discrepancies may occur despite our best efforts.
If an item becomes unavailable, Caviani Furniture Store may:
To the fullest extent permitted by California law and applicable federal law, Caviani Furniture Store shall not be liable for any indirect, incidental, consequential, punitive, exemplary, special, economic, emotional, or lost-profit damages arising out of shipping, transportation, delivery delays, freight damage, carrier negligence, theft, loss, weather events, acts of God, governmental actions, manufacturer delays, inventory shortages, customs issues, or circumstances beyond its reasonable control.
In all events where liability cannot legally be excluded, Caviani Furniture Store's maximum liability shall not exceed the amount actually paid by the customer for the affected merchandise.
Nothing in this Shipping Policy is intended to waive or limit any non-waivable rights or remedies provided to consumers under applicable law.
Once any furniture has been assembled, installed, modified, mounted, or otherwise used, the sale becomes final and the item is no longer eligible for return, exchange, cancellation, or refund.
Assembly constitutes the customer's acceptance that the merchandise has been received in satisfactory condition, is the correct product, and is free from any readily observable defects.
Customers are responsible for thoroughly inspecting all merchandise and verifying that all parts, finishes, color, dimensions, and model numbers are correct before assembly begins.
If the customer, or anyone acting on the customer's behalf, assembles or attempts to assemble the furniture before inspection, Caviani Furniture Store shall not be responsible for any damage, missing parts claims that could have been discovered before assembly, labor costs, installation costs, disassembly costs, reassembly costs, or any related expenses.
Manufacturer warranty claims for manufacturing defects, if applicable, remain subject to the manufacturer's warranty terms.
Customers must inspect every carton immediately upon delivery and before opening or assembling the product.
If any damage, missing parts, incorrect items, or shipping issues are discovered, the customer must stop assembly immediately and report the issue by email only to contact@Caviani.com within 24 hours of delivery.
Failure to report any shipping damage, concealed damage, missing parts, incorrect merchandise, lost shipment, stolen shipment, or delivery discrepancy within 24 hours may result in denial of the claim to the fullest extent permitted by applicable law.
Optional shipping insurance may be offered on eligible orders.
Customers who decline available shipping insurance acknowledge that shipments remain subject to the risks inherent in transportation, including carrier mishandling, freight damage, loss, theft, misdelivery, weather events, or other events occurring while the shipment is in the possession of the carrier.
To the fullest extent permitted by applicable law, Caviani Furniture Store shall not be responsible for carrier-caused loss, theft, freight damage, delayed delivery, or misdelivery where optional shipping insurance was declined or not purchased.
If shipping insurance is purchased, claims remain subject to the insurance carrier's terms, exclusions, investigation, documentation requirements, and approval process.
Nothing in this section limits any non-waivable rights or obligations imposed by applicable law.
All delivery dates are estimates only.
Caviani Furniture Store is not responsible for delays caused by manufacturers, suppliers, freight carriers, weather, labor shortages, natural disasters, government actions, port congestion, customs delays, transportation interruptions, or any circumstance beyond our reasonable control.
Estimated delivery dates do not constitute a guarantee or promise of delivery by a specific date.
Shipping delays alone do not constitute grounds for cancellation, refusal of delivery, chargebacks, reimbursement of consequential damages, or other claims, except where required by applicable law.
By placing an order with Caviani Furniture Store, the customer acknowledges and agrees that:
Thanks for subscribing!
This email has been registered!