⦁ Items are shipped only two ways, small parcel carrier (UPS/FedEx) or by freight truck and trailers. ⦁ We service the contiguous United States, this excludes Hawaii, Alaska, and Puerto Rico ⦁ Shipping to any other than our usual delivery location with subject to a custom quote and we will be sent it via email for acceptance for these areas) ⦁ Additional charges can apply to businesses or residences in hard-to-access areas (e.g. island locations, gated communities, limited headroom bridges) ⦁ All Canadian shipping quotes include customs fees ⦁ Refused shipments will have shipping charges (both ways) deducted from the refund Plus 25% restocking fee ⦁ Freight carriers deliver Monday through Friday between 9 AM and 5 PM ⦁ Missed appointments will incur additional fees billed directly to the customer by the carrier
Processing and Transit Times
Orders shipping to an address different than a billing address will be charged in full and have processing times extended
To avoid delays please make sure the shipping address is verified with your credit card issuer. In-stock items typically take 2-14 business days to deliver (please see the details below) for California Customers and 2-4 weeks for outside California.
In-stock items take 1-5 business days to prep for delivery regardless of delivery method
Special/custom order or back order dates are estimates and subject to change
Deposits on special/custom orders are not refundable regardless of the cancellation date
Tracking is sent via email with the tracking number and carrier’s website to track online
Local Delivery Service For the State of California
Local Delivery is considered Curbside delivery for our local customers in California. Carrier for local delivery service in California deliver 7 days a week between 8 AM and 10 PM with advance notice.
Items typically arrive between 5-14 business days after we confirm the order with the customer. Government-issued Photo ID and Adult signature are required.
Inside Delivery Service for the State of California and Nevada
A delivery appointment is typically scheduled 7-14 business days after we confirm orders with our customers The freight carrier will call in advance to schedule a delivery appointment, generally within an 8-hour window Items will be delivered inside the complex/residence and we do not take any items upstairs. A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case) Assembly and debris removal are not included in this service Not all areas are serviceable for our upgraded inside delivery. A notification will be sent prior to shipping any order if the requested shipping method is not available.
Curbside Delivery - Small Parcel Delivery
Items typically arrive between 3-7 business days after tracking is sent Adult signatures are required
Curbside Delivery - Freight Delivery
A delivery appointment is typically 7 to 14 business days after tracking is sent.
The freight carrier will call in advance to schedule a delivery appointment, generally within an 8-hour window Freight delivery requires the customer to move the items into their residence/business Products that ship this method are usually large and may require assistance (the driver is not obligated to assist) Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer
Customer Responsibility During Delivery
Missed appointments will have re-delivery fees, or storage fees will be charged.
For items still at the local terminal, re-delivery fees will range from $100 -$450 with storage fees ranging from $25 -$75 per day For items shipped back to the origin warehouse, re-delivery fees will range from $200 - $7500 with storage fees ranging from $25 -$75 per day Unreachable contact information will result in the item being returned to the warehouse and a redelivery fee will be assessed. If an item is confirmed not damaged and a re-delivery can be made but still refused, the return would be processed as a standard return. Any issues (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt, etc.) must be noted on the delivery slip. Freight items are to be inspected thoroughly before signing a release. Items being held for any reason (commercial project, move, storage, etc.) still need to be inspected. Delivery must be refused and issues must be noted in order to receive a refund or replacement. Detailed pictures and a notice of refusal must be emailed within 24hrs of refusal. A customer’s agent (family member or friend) may inspect/sign for the item if they are at the residence - an agent's inspection and signature are considered the same as the customer's.
Disclaimer All items are subject to availability. Items on the site are available to purchase but may be sold out at the time of purchase due to the inventory depleting at the warehouse. Items that are sold out can be reserved for the next shipment or refunded in full. Any aid in the form of lifting, assembling, debris removal or installation is done under the sole volition of the customer Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled
If you discover damages after the delivery is made, you must contact Customer Care within 24 hours By sending us an email to contact@Caviani.com otherwise we can not accept your claim.