Hooker Custom Upholstery Sophie Matching Ottoman

Refund Policy

Thank you for choosing Caviani Furniture Store. Our goal is to ensure your satisfaction while protecting the integrity of our business. Please carefully review the following terms before completing your purchase.

*** By placing an order on Caviani.com, you agree to be bound by the terms set forth below.

1. Order Cancellation Policy

• Standard Orders may be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellations may be subject to a restocking fee of up to 25%.
• Custom, pre-order, made-to-order, or special orders are non-cancellable and non-refundable.
• Caviani reserves the right to cancel any order at any time for any reason, including but not limited to pricing errors, inventory shortages, or suspected fraud. In such cases, a full refund will be issued to the original payment method.

2. 30-Day Return Policy (Unused Items Only)

• Returns are accepted within 30 days of delivery only if the item is unused, unassembled, and returned in its original packaging with all components included.
• Returns are subject to a 25% restocking fee.
• The customer is responsible for all return shipping and associated packaging costs.
• Items that are damaged, used, or missing parts may be denied a refund or subject to additional charges.
• Refunds will be processed to the original payment method within 5 to 10 business days following inspection and approval of the returned item.

3. Non-Returnable Items

• Mattresses, bedding, pillows, and other personal-use items.
• Custom, special-order, or assembled items.
• Items returned without original packaging.

4. Replacement Parts

• Missing or damaged parts will be replaced free of charge, subject to availability.
• Replacement parts may have varying lead times.
• Standard shipping applies; expedited shipping is available for an additional fee.
• If replacement parts are unavailable, a refund including shipping costs will be issued.
• All parts are shipped via small parcel services (UPS/FedEx) or curbside freight.

5. Defective or Incorrect Items

• Defects or errors must be reported within 48 hours of delivery.
• We will replace defective or incorrect items or parts at no cost.
• If a replacement is unavailable, a return authorization will be issued and a full refund will be processed.
• Items that have been assembled, used, or damaged after delivery are not eligible for return.
• Items that have undergone assembly or debris removal services are covered solely by the manufacturer’s warranty, if applicable.

6. Returns Due to Color Variations

• Color variations resulting from screen settings, lighting, or viewing angles do not qualify for free returns.
• Returns due to color concerns are subject to the standard return policy.

Read the full refund policy.