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Returns Policy

Cancellation Policy Orders may be canceled at any point prior to the shipment process with no cancellation fees. Orders can only be canceled via email. Cancellations made via phone are not official. Products that are packaged and put onto a truck for delivery are considered products that are shipped. If an item has already been shipped, and then canceled or refused at the time of delivery, please refer to the return policy. Out-of-stock items and custom orders are subject to longer lead times. Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank. Return Policy There are no restocking fees for items under $100 but shipping costs are non-refundable. A 25% restocking fee will be applied for items $100 and over We will refund your order total, less our costs for shipping and handling each way. For items that are shipped free, our shipping and handling costs will be deducted from your refund. A return request must be made within one week after receipt of the merchandise Returned items must be shipped back to Caviani by the customer in their original packaging, not assembled, with no signs of use or attempts at assembly, wear, damage, or remove tags. The customer is responsible for shipping the item(s) back within 30 days of receiving the product regardless of when the return request is made. Caviani is not required to provide return labels or arrange pickup. Items with assembly or debris removal services performed are not eligible for a refund but are covered under the manufacturer's warranty. Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank. Damaged Item Policy We take every step possible to ensure your orders arrive in the best condition possible. All shipments must be inspected by the customer upon delivery. Sign-off should not happen if any signs of damage are noticed. Damage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise (for small parcel items not requiring a signature). Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims. If freight or small parcel items that require signature are signed off in good condition or not inspected, but signed for and accepted, they are exempt from any damage claims. Claims are not considered filed unless Return Authorization Form and pictures showing the damage are emailed and received within 24hrs of receiving the product. Damaged items will have an attempted repair or a part replacement prior to a full product replacement or refund. If a repair or replacement is available but refused due to any reason then shipping charges (both ways) are deducted from the refund. Non-returnable Item Policy All custom or special order items and products are non-refundable. Custom or special orders have a 50% non-refundable down payment. Returns are not accepted for items price matched to another site or on items that have negotiated discounted pricing. Returns are not accepted on items housed in storage at the customer's request for more than two weeks. Returns not in transit one week after a return request is initiated are not eligible for a return.